BT SYNERGY 600 User's Guide download pdf (Page 40)

Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457

37

General information

Your Synergy 3100 is guaranteed for

a period of 12 months from the date of

purchase.

Subject to the terms listed below the

guarantee will provide for the repair

of, or at BT’s or its agent’s discretion,

the option to replace the Synergy 3100,

or any component thereof, (other than

the batteries), which is identified as

faulty or below standard, or as a result

of inferior workmanship or materials.

Products over 28 days old from the

date of purchase may be replaced with

a refurbished product.

The conditions of this guarantee are:

• The guarantee shall only apply to

defects that occur within the 12

month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or

its agent as instructed.

• This guarantee does not cover the

battery pack and any faults or defects

caused by accidents, misuse, fair

wear and tear, neglect, storm damage,

tampering with the equipment, or

any attempt at adjustment or repair

other than through approved agents.

• This guarantee does not affect your

statutory rights.

Within the 12 month guarantee

period:

If you experience difficulty using the

product, prior to returning your

product, please read the Help section

beginning on page 35, or contact the

Synergy 3100 Helpline for assistance:

Helpline 08706 058 047, 9am to

5.30pm Monday to Friday.

In the unlikely event of a defect

occurring, please follow the Helpline’s

instructions for replacement or repair.

Outside of the 12 month guarantee

period:

If your product needs repair after the

guarantee period has ended, the

repair must meet the approval

requirements for connection to the

telephone network. We recommend

that you contact BT’s approved repair

agent, TecLogic on 01672 564444 or a

local qualified repairer.

Instructions for returning the product:

If the Helpline is unable to remedy

your problem they will ask you to

return the product. Where possible,

pack the product in its original

packaging. Please remember to

include all parts, including line cords,

power supply units, and the original

Guarantee

GENERAL INFORMATION

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