BT Business Total Broadband User's Guide

BT Business Total BroadbandUser Guide

Set-up  You need to use ADSL lters to stop your telephone calls interfering with your broadband service. Any devices (telephones,

 Set-up Your Hub needs to be plugged into mains power and one of the ADSL lters that you tted in step 4. Plug the broadband cable (

Set-up  Wait for your Hub’s Broadband and Internet lights to glow green. This will take a few minutes. If the Broadband and Inte

 Set-upRun the CD to help you connect your computer to your Hub and make sure your computer is set up correct

Set-up  If your computer is already connected to your Hub using an Ethernet cable, unplug this ca

 Set-up   Click on the wireless icon in the system tray  Go to Start, click Connect To:  Go to

Set-up  Check that your computer has a spare Ethernet port. This is a small socket on the

 Set-up To connect extra computers, simply choose the way you’d like to connect from the list below and then follow the ste

Extra features BT Business Total Broadband includes extra features that you can set up once you’re online. : you may be asked to enter you

 Extra featuresMake sure you’ve got an internet connection before changing your wireless security.Your BT Business Hub

To install your BT Business Hub, follow your handy  guide.This User Guide contains more detailed set-up and service information,

Extra features  Choose your own Wi-Fi key/wireless network passphrase. The preset Wi-Fi key is printed on the label on the side of your Hub. We s

 Extra featuresIf you change your Hub’s Wi-Fi key or network name/SSID, all your wireless devices will lose their connection to your Hub. You’ll nee

Extra features : if you didn’t choose to have your email set up during the set-up CD, you’ll need your BT Connect email address and B

 Extra featuresTo nd out more about conguring your ofce network, download our technical guide at  

Extra features Content screening is when you use your Hub to block images and web addresses.  open y

 Extra featuresIf you want to host a web site, you may have ordered multiple Static IP with your BT Business Total Broadband service. If no

Extra features  Enter the IP Address you wish to set the computer to (e.g. 217.37.237.65) and the Subnet mask to 255.255.255.0, the Gateway to 21

 Extra features: each time you change these settings, you’ll need to:1 click  to save your new settings. You may be asked to enter you

Extra features BT Openzone is a secure wireless broadband (Wi-Fi) service that you can access in public places

 Extra featuresBT Business Broadband Voice is a VoIP (Voice over Internet Protocol) serv

Learn about… Set-up Extra features Help

Help How to get help – if you need it – including with connecting to broadband and general troubleshooting. 

 HelpPOWERPOWERBROADBANDBROADBANDINTERNETINTERNETPOWERPOWERBROADBANDBROADBANDINTERNETINTERNETPOWERPOWERBROADBANDBROADBANDINTERNETINTERNETPOWERPOWERB

Help When the update is complete, the Power light will ash green, then all the lights will switch off as your Hub restarts.When your Hub restarts,

 HelpIf you still can’t use your broadband service after 24 hours, please try the following: make sure it’s your broadband activation date (to che

Help POWERPOWERBROADBANDBROADBANDINTERNETINTERNETBroadband is active, but your Hub can’t

 Help  try unplugging the lter and plugging your phone directly into the phone socket – if there’s a di

Help POWERPOWERBROADBANDBROADBANDINTERNETINTERNETYour Hub is connected to broadband, but there may be a problem with your c

 Help If none of the above solves this problem, call us on 0800 800 154* (please make sure you’re at your computer, and that it’s switched on, whe

Help We recommend that you run the CD included in your Welcome Pack and install Desktop Help. Desktop Help (see page 4) ide

 HelpHow can I set up my BT Business Hub manually? 46What do I need to use wireless? 47How can I tell if my computer has built-in wireless? 47Where

Your fast broadband is nearly hereUse this guide to nd out all about your BT Business Total Broadband service

Help   insert the CD into your CD drive  if asked to install or run a program, close this window 

 Help> You don’t need your BT Connect email address (i.e. your BT Business Total Broadband username) or its password to connect to BT Business T

Help  Unplug it from the main power socket, then follow the leads and unplug them from your co

 Help Follow the example below that most closely matches your ofce set-up.

Help  You can c

 Help No. When you get to  guide step 3, you’ll simply plug your broadband

Help  If it’s  since you rst connected your Hub to broadband

 Help Although the new BT Business Total Broadband is a contended service

Help  click the Settings tab, then click on Broadband type in your network login username and password, then click Save you may be asked to e

 Help It may be possible to upgrade your computer operating system

 Learn about…Your complete broadband package includes lots of great features to help you get the most out of the internet.

Help * Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See  for details. All calls made to BT or from

 Help 

Help     Go to Start then Settings

 Help   Go to Start and click Control

Help To change your Hub Manager’s password: once your BT Business Total Broadband service is set up, access your Hub Manager by typing 

 Help If you’ve received your new BT Business Hub as a replacement for a faulty one, please return the faulty on

Help  resetting your Hub means you also have to reapply any changes you’ve made to the Hub software. These ch

 NoticesAs you know, with BT Business Total Broadband and your BT Business Hub you can enjoy adding a number of services to your of

Notices  This product intentionally generates low-level radio frequency signals and, as such, there is a very small risk that it may interfere wit

 Useful informationBT Business Total Broadband username:BT Business Total Broadband password:BT Busin

Learn about… Your BT Business Hub is a broadband router that can connect computers to the internet using wired or wireless connection

Index Admin password 17, 52 ADSL lters 9, 42-44ADSL master socket 44Bandwidth 56Block internet access 23Broadband activation 6Broadband cable

 IndexMAC address ltering 19Make and receive calls over broadband 28Modem 8, 40, 50Moving ofce 54Network login password 40, 47Network login us

Index Learn about… Set-up Extra features Help

Ofces worldwideThe services we’ve described in this publication may not always be available and we may change them. And nothing we’ve written here is

 Set-upGetting set up with BT Business Total Broadband is easy. Simply follow the separate  guide or use this section for more detai

Set-up If you’re moving an existing broadband connection to BT, your existing connection will stop working. When this happens, you can start setting

 Set-up If this is your rst connection to the internet, go to step 4.If you already connect to the internet us