BT SYNERGY 600 User's Guide download pdf (Page 40)

Synergy 3200 SMS user guide ~ 4th Edition ~ 16th October ’02 ~ 4678

40

General information

Your Synergy 3200 SMS is guaranteed

for a period of 12 months from the date

of purchase.

Subject to the terms listed below the

guarantee will provide for the repair of,

or at BT’s or its agent’s discretion, the

option to replace the Synergy 3200 SMS

or any component thereof, (other than

the batteries), which is identified as

faulty or below standard, or as a result

of inferior workmanship or materials.

Products over 28 days old from the date

of purchase may be replaced with a

refurbished product.

The conditions of this guarantee are:

• The guarantee shall only apply to

defects that occur within the 12 month

guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or

its agent as instructed.

• This guarantee does not cover the

batteries and any faults or defects

caused by accidents, misuse, fair wear

and tear, neglect, storm damage,

tampering with the equipment, or any

attempt at adjustment or repair other

than through approved agents.

• This guarantee does not affect your

statutory rights.

Within the 12 month guarantee period:

If you experience difficulty using the

product, prior to returning your product,

please read the Help section beginning

on page 37, or contact the Synergy 3200

Helpline for assistance.

Helpline 08706 058 047, 9am to 5.30pm

Monday to Friday.

In the unlikely event of a defect occurring,

please follow the Helpline’s instructions

for replacement or repair.

Outside of the 12 month guarantee

period:

If your product needs repair after the

guarantee period has ended, the repair

must meet the approval requirements

for connection to the telephone network.

We recommend that you contact BT’s

approved repair agent, TecLogic on

01672 564444 or a local qualified

repairer.

Instructions for returning the product:

If the Helpline is unable to remedy your

problem they will ask you to return the

product. Where possible, pack the product

in its original packaging. Please remember

to include all parts, including line cords,

power supply units, and the original

batteries. (Please note that we cannot

take responsibility for goods damaged

in transit.) Please obtain and keep proof

of posting from the Post Office.

Guarantee

GENERAL INFORMATION

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