BT Business Total Broadband User's Guide

BT Business Total BroadbandGetting started and troubleshootingFor online help, go to www.bt.com/business/help/broadband

8 Getting started4Connect your Hub1 Using the broadband cable (grey ends), connect your Hub to an ADSL filter.2 Plug your Hub into a mains power sock

Getting started 9 6Insert the CD into your computer to continue set-upSet-up will take a few minutes. No CD? Go to page 11.All doneYou should now be c

10 Connect other computers and devices Connect other computers and devices How to connect other computers or devices using the CDSet-up will have help

Connect other computers and devices 11 How to connect other computers or devices without using the CD If you’ve a wired deviceSimply plug its Etherne

12 Connect other computers and devices An even easier way to connect devicesYour clever new Hub has a WPS (wi-fi protected set-up) button. This means a

Connect other computers and devices 13 What to do if you have a problem connecting your computer to your HubIf the computer’s never been connected to

14 Connect other computers and devices If you’re using wireless, many things can affect a wireless connectionYou could have a problem with interferenc

Connect other computers and devices 15 Note: if your computer has an Ethernet port, try plugging in the Ethernet cable. This may help you to get onli

16 About your HubHub ManagerYour BT Business Hub 3 is like a computer. It has its own software running, which controls how it works and what it does.

About your Hub 17 Your network login detailsIf you want to set up your Hub without using the CD, or you’ve had to reset your Hub, you’ll need to make

18 About your HubHub featuresYour Hub offers a wide range of features, many of which aren’t needed for day-to-day use. Power Save mode and Access cont

About your Hub 19 Resetting your HubWARNING: resetting your Hub means you’ll lose any changes that have been made to your Hub settings. Tip: you can b

20 Connection troubleshootingConnection troubleshootingThe first thing to do if your connection isn’t working is check your Hub lights and find out what

Connection troubleshooting 21 Continued…Hub light status What’s happening What to doPower light is offThere’s a problem with your power supply or pow

22 Connection troubleshootingStill not working? You can get lots more help online at www.bt.com/business/help/hub3. Or call us on the number shown und

Connection troubleshooting 23 To restart your Hub, press and release the Restart button on the back of your Hub. Wait for the Power light to turn blue

24 Connection troubleshootingNote for the first 24 hours after set-upAfter you’ve installed your Hub, it can take up to 24 hours to establish the faste

Connection troubleshooting 25 Broadband light is redBroadband is active, but your Hub can’t connect to it.1 If you’re moving your broadband to BT, ma

26 Connection troubleshootingBroadband light is offBroadband isn’t active on your telephone line or there’s a problem with the broadband signal reachi

Connection troubleshooting 27 There’s no dial tone: There is a dial tone:1 try unplugging the filter and plugging your phone directly into the phone s

Contents 1 ContentsTo install your BT Business Hub 3, please see the Getting Started section of this guide.Getting up to speed 2Get some help 4Gettin

28 Connection troubleshootingBroadband light is blueYour Hub is connected to broadband. The problem could be with your computer or its connection to y

Connection troubleshooting 29 6b if you’re using wireless Many things can affect a wireless connection, including settings on your computer, position

30 Useful informationUseful web site addressesHelp and support:www.bt.com/business/help/broadbandYour Hub Manager: http://btbusinesshub.homepassword –

Useful information 31 Default Hub settingsBroadband username (PPP): [email protected] password: none requiredEncapsulation: PPP

32 The small printWarrantyYour BT Business Hub 3 will arrive fault-free and will work like it should for the minimum period of your contract. If durin

The small print 33 Save energyPlease avoid wasting energy while using your computer, games console or other equipment. You can set up your computers t

34 IndexIndexAccess controls 18ADSL filters 7-8, 21-24, 26-27 ADSL socket 17Admin password 16, 19, 31Broadband light 8, 13, 19, 20-28Broadband spe

Index 35 Wireless 3, 10, 11, 14, 15, 18, 19, 22, 23, 28, 29, 31 Wireless adapter 10, 14, 29 Wireless channel 15, 29 Wireless security 22 Wirel

2 Getting up to speedGetting up to speedFor the first ten days or so, your broadband might slow down or even stop now and again. That’s normal. It take

Offices worldwideThe services we’ve described in this publication may not always be available and we may change them. And nothing we’ve written here is

Getting up to speed 3 Wireless or wiredA wireless connection can be very convenient, but it isn’t the fastest way to connect. Connecting directly to y

4 Get some helpUse these pages to find out where to get lots of help online or if you need some help fixing a connection problem. There’s also connectio

Get some help 5 To open BT Broadband Desktop Help, just double-click on your desktop or download it straight to your computer from www.bt.com/busine

6 Getting startedGetting startedFollow these simple steps to set up your BT Business Hub 3 and get onlineYou can start setting up at any time, but if

Getting started 7 2Unplug any existing broadband equipment If you’ve had broadband before – from BT or elsewhere – unplug your old modem, router or Hu