BT ON-AIR 2100 SMS User's Guide download pdf (Page 28)

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On-Air 2100 SMS user guide ~ Edition 3 ~ 29th July ’02 ~ 4641

General information

Guarantee

Your BT On-Air 2100 SMS is guaranteed for a

period of 12 months from the date of purchase.

Subject to the terms listed below the guarantee

will provide for the repair of, or at BT’s or its

agent’s discretion the option to replace the BT

On-Air 2100 SMS, or any component thereof,

(other than batteries), which is identified as

faulty or below standard, or as a result of

inferior workmanship or materials. Products

over 28 days old from the date of purchase may

be replaced with a refurbished product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects

that occur within the 12 month guarantee

period.

• Proof of purchase is provided.

• The equipment is returned to BT or its

agent as instructed.

• This guarantee does not cover any faults or

defects caused by accidents, misuse, fair

wear and tear, neglect, tampering with the

equipment, or any attempt at adjustment or

repair other than through approved agents.

• This guarantee does not affect your

statutory rights.

Within the 12-month guarantee period:

If you experience a problem with your product

you should contact the Helpline on 0870 240

4682. Calls are charged at national call rates.

If the problem is not remedied, you will be

advised to return your product to the Helpline.

Outside the 12-month guarantee period:

If your product needs repair after the guarantee

period has ended, the repair must meet the

approval requirements for connection to the

telephone network. We recommend that you

call the Helpline on 0870 240 4682 and ask for

details of our recommended repair agents.

If you have to return your product

If the Helpline are unable to remedy your

problem they will ask you to return the product.

Pack the base station and handset securely,

preferably in the original packaging. All parts

must be returned, including line cords, power

supplies and original batteries. (Please note that

we can not take responsibility for goods

damaged in transit). Use the self adhesive

Freepost label to post your product.

If you have lost the label please call the Helpline

for instructions.

Important

Keep proof of posting

Make sure the Post Office give you proof

of posting.

Technical information

How many telephones can you have on

the line?

All items of telephone equipment have a Ringer

Equivalence Number (REN) which is used to

calculate the number of items that may be

connected to any one telephone line.

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